Data We Collect and Why We Hold It
When you open an account, we collect your name, mobile number, email address and the payment method you choose — bKash, Nagad or Rocket. Each of those wallet transactions generates a reference number; we store that reference to verify deposits and process withdrawals accurately. We do
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not store your full bKash PIN or Nagad wallet password — only the transaction reference and the amount. For account security, we log the device type, browser and IP address used at login. This helps us flag access from an unfamiliar device and send you a
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verification step before allowing entry. We also collect support-chat transcripts when you contact us, so our team can follow up accurately on any unresolved wallet or account query. Data is held only as long as your account remains active or as required by applicable law in
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the eligible regions we serve. You can request a full copy of the data we hold on your account at any time by writing to our privacy contact address. Availability of our service depends on local law and the eligible regions we currently support.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.